Frequently asked questions

Zelvomart is an online store based in Lahore, Pakistan, selling everyday products in seven categories: home and living, home decor, beauty and personal care, tech and gadgets, fashion accessories, sports and fitness, and kids and toys. Every order is checked before dispatch and delivered across Pakistan.

Zelvomart is a real, working store. Every product shown here is in our own stock, ready to pack and ship; we don’t list anything we don’t actually have. Behind the site is real inventory and a real team. You pay only once your order is in your hands, so there’s no risk in giving us a try.

Zelvomart is based in Lahore and delivers across Pakistan.

Yes. You pay only when your parcel arrives, every order is checked before dispatch, and a real person answers on WhatsApp at +92 300 2026711. Reviews on product pages come only from customers with a delivered order.

WhatsApp or call +92 300 2026711, or email support@zelvomart.com, any day of the week.

Yes. Message us on WhatsApp at +92 300 2026711, or on Facebook or Instagram, with the product name and your city, and we’ll place the order for you.

Use the Track Order page with your order number and the phone number used at checkout. Once your parcel is with the courier, we'll also share the courier tracking number on WhatsApp/SMS.

Yes, as long as it hasn't been dispatched. Message us on WhatsApp with your order number as soon as possible and we'll update it for you.

Usually 2–7 working days depending on your city, delivered through PostEx. We confirm your order on WhatsApp before it is dispatched.

Standard delivery is Rs. 190 per order, and free on orders over Rs. 7,500. The exact charge is always shown in your cart before you place the order.

Not yet — we currently deliver within Pakistan only. International shipping will be announced here once destinations, rates and payment options are live.

No. You pay only when your order arrives at your door. Online payment options will be added soon for customers who prefer to pay in advance.

Yes. Cash on Delivery is available on eligible orders across Pakistan — you pay the rider in cash when your parcel arrives. Your available payment options are confirmed at checkout.

If an item arrives damaged, wrong or incomplete, we’ll refund or replace it. Please record a video while opening your parcel, from start to finish, before taking the item out. That video lets us sort any issue quickly and fairly, so please make it a habit with every order.

Yes. It is the exact same product from our own stock. The main photo shows it clearly, and every listing has 2–3 photos so you can see it from different angles before you decide.

Of course. Send us the product name or link on WhatsApp and ask about its size, material, colour or availability. We’ll help with the details before you decide.

Yes. We check every beauty product before it comes into our stock and only carry items we’re confident are safe to use.

Yes. We check every gadget before it goes into our stock and only carry quality items.