Introduction
This Privacy Policy explains how Zelvomart (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described in this policy.
Information We Collect
When you place an order, contact us or leave a review, we may collect your name, mobile number, delivery address, city and email address. When you browse the website, we also collect basic technical information such as your device type, browser, pages visited and the website or ad that brought you here. We don’t ask for or store card or bank details.
How We Use Your Information
We use your information to confirm and deliver your order, reply to your messages, send order updates by WhatsApp, SMS or email, show your review on our website, measure which of our ads and pages work, and improve the shopping experience. If you agree to receive offers, we may also email you about new products and deals; every offer email has an unsubscribe link.
Session recording to improve our website
To find and fix problems on our website, we record how visitors use our pages: page views, scrolling, taps and clicks, and which steps of checkout were reached. This helps us see where something is confusing or broken and improve the experience for everyone.
Recording covers our website pages only. We can’t see anything outside the page, such as your phone’s status bar, time, battery, other apps or notifications.
Everything you type into a form field (name, phone, address, messages) is masked and is not recorded.
Recordings are viewed only by our team inside our secure admin dashboard. They are not downloaded, sold or shared.
Recordings are deleted automatically after 14 days.
Cookies, pixels and analytics
We use cookies and similar tools from Meta (Facebook and Instagram), TikTok and Google to understand how people find and use our website and to measure our ads. These tools may receive information such as the pages you view and the actions you take, like adding to cart or placing an order. You can limit this through your browser settings or the ad settings of those platforms.
Your reviews
When you write a review, we show your name (or the name you choose), your rating, your comments and any photos or videos you add. You can ask us to edit or remove your review at any time.
Messages you send us
When you use our contact form, your message, name, mobile number and email are sent to our support team at support@zelvomart.com so we can reply. We keep these messages only as long as needed to help you.
Sharing Your Information
We share your name, phone number, and address with our courier partner (such as PostEx) solely for the purpose of delivering your order, and with service providers that help us run the store, such as our email delivery and hosting providers, only as needed for that service. We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Data Security
We take reasonable precautions to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You may contact us at any time to ask what information we hold about you, or to request that we delete it, subject to any operational requirements such as completing an order already in progress.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, message us on WhatsApp at +92 300 2026711 or email support@zelvomart.com.